At Green City Living Co., we are committed to providing you with high-quality products and exceptional customer service. Please read our return policy carefully to understand our guidelines and procedures.
1. Defective or Damaged Items:
We accept returns only in cases where the item is defective or arrives damaged.
2. Reporting Defective or Damaged Items:
To initiate a refund or replacement order, please contact our customer support team within 48 hours of receiving the product. You can reach us at email@example.com or use our Contact Form.
3. Proof of Defect or Damage:
To expedite your return request, we require photographic evidence of the defect or damage. Please provide clear, detailed pictures and/or videos that show the issue with the product. This helps us assess the problem and improve our quality control measures.
4. Warranty Coverage:
Our standard warranty covers defects and malfunctions within the first 30 days of the purchase. Beyond this period, there are several factors that can influence the condition of the product, including usage, maintenance, and environmental conditions, which are often out of our control.
5. Refund Eligibility:
- Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
- Shipping costs are non-refundable.
6. Return Shipping Costs:
If your return is approved, you will be responsible for covering the return shipping fees.
Please note that our goal is to ensure your satisfaction, and we will work diligently to resolve any issues with your purchase. We appreciate your understanding of our return policy and thank you for shopping with us at Green City Living Co.
If you have any questions or require further assistance, please do not hesitate to contact our customer support team.