Return Policy

What is your Return Policy? Our Return Policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

What is your return policy? 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If you report your return request within the 14 day time period we can replace your purchase order or give you a full refund (excluding shipping fees and duties).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. To return your product, you should mail your product to the return address on the package you received. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Can I exchange my items?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at greencitylivingco@gmail.com.

How long will it take to process my return?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For any additional questions or concerns, please contact us at greencitylivingco@gmail.com.